Surgery Scheduler- Denver Heart and Vascular

Intermountain Health • Denver, CO

1d • Onsite

About The Position

The Surgery Scheduler, identified in the description as an Enhanced Scheduler, registers and schedules patients at Intermountain Healthcare facilities. The role supports a streamlined patient experience by coordinating scheduling and registration in one interaction, reviewing insurance benefits, estimated costs, and payment options, and obtaining or reviewing demographic, clinical, procedural, and preparation information. The scheduler also serves as a point of contact for referring offices and liaises between physician offices and facility departments across multiple service lines.

This position is fully in office, with the possibility of becoming hybrid depending on the employee’s comfort and success in the role. The scheduler maintains surgery schedules; coordinates appointments, pre-operative requirements, equipment, rooms, and medication arrangements; communicates preparation and arrival/departure instructions; and schedules follow-up care. The position also handles patient registration, insurance verification and authorization, payment collection and posting, medical-record preparation, documentation, work queues, and related administrative duties. The role promotes SCL Health’s mission, vision, values, and service behavior standards.

Requirements

• High school diploma or equivalent.
• Two years of related experience in a health care organization.
• Regular attendance and ability to work on site during scheduled business hours or shifts.
• Understanding of health insurance, medical costs, and medical terminology.
• Excellent customer service skills in person and by telephone.
• Strong communication skills.
• Proficient computer skills.
• Strong work ethic and a high level of professionalism.
• Ability to work as part of a team and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

• The position description lists the understanding of health insurance, medical costs, and medical terminology; customer service; communication; computer proficiency; professionalism; and teamwork/multitasking under Preferred qualifications, although these are not identified as additional preferred qualifications beyond the stated minimums.

Responsibilities

• Maintain the surgery schedule and provide necessary information to patients and physicians.
• Coordinate, register, and schedule patient appointments according to availability.
• Conduct patient pre-certification to ensure appropriate insurance approval for appointments and medical care.
• Ensure required pre-operative tests are scheduled and completed before surgery.
• Coordinate necessary equipment orders, room availability, and pre-surgery medication arrangements before procedures.
• Communicate surgery preparation and arrival and departure instructions, and answer patients’ questions.
• Schedule follow-up appointments as directed by physicians.
• Receive and screen calls about date changes, cancellations, and related problems.
• Escalate non-routine issues to the practice manager or physician.
• Greet patients; answer phones; take messages; return calls; provide information; and accurately document calls in the electronic medical record.
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients and confirm, enter, or update required patient and guarantor demographic information, following patient-identification procedures.
• Obtain copies of insurance cards and identification, and obtain signatures on required forms.
• Verify insurance and coordination of benefits; obtain required authorizations or referrals; complete Medicare Secondary Payer questionnaires when applicable; and screen for non-covered services and required waivers.
• Inform self-pay patients of their liability and prepayment requirements; prepare procedure estimates and calculate advance payment requirements; refer patients to financial counseling or eligibility vendors when appropriate; and refer complex or non-compliant financial issues to the Clinic Manager or Revenue Service Center.
• Collect patient payments, provide receipts, post payments, reconcile receipts with cash, complete balancing forms, and document account interactions and transactions.
• Maintain department or individual work queues and prepare required reports.
• Prepare medical records for appointments using information from various sources, including authorizations and non-Epic documentation, and scan records as required.
• Promote the mission, vision, and values of SCL Health and abide by service behavior standards.
• Perform other duties as assigned.

Benefits

• A comprehensive benefits package intended to support well-being across physical, mental, and financial dimensions; specific benefit offerings are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED