Surgery Scheduler- Denver Heart and Vascular

Intermountain Health•Denver, CO

3d•$19 - $28•Onsite

About The Position

The Enhanced Scheduler registers and schedules patients at Intermountain Healthcare facilities system-wide, aiming to exceed patient and provider expectations. The role provides a single telephone point of contact for scheduling and registration, reviews insurance benefits, estimated costs, and payment options, and gathers or confirms demographic, clinical, procedural, and preparation information. The scheduler also serves as a liaison between referring physician offices and facility departments across multiple service lines. This position is fully in office initially, with the possibility of becoming hybrid depending on the employee’s comfort and success in the role. It is based at Heart and Vascular in Denver, Colorado, and is scheduled for 40 hours per week.

Requirements

High school diploma or equivalent.
Two years of related experience in a health care organization.
Regular attendance on site during regularly scheduled business hours or scheduled shifts.
Understanding of health insurance, medical costs, and medical terminology.
Excellent customer service skills in person and by telephone.
Strong communication skills.
Proficient computer skills.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Responsibilities

Maintain the surgery schedule and provide necessary information to patients and physicians.
Coordinate, register, and schedule patient appointments according to availability.
Conduct patient precertification to confirm appropriate insurance approval for appointments and medical care.
Ensure required preoperative tests are scheduled and completed before surgery.
Arrange necessary equipment, room availability, and presurgery medication before scheduled procedures.
Explain surgery preparation and arrival and departure instructions, and answer patients’ questions.
Schedule follow-up appointments as directed by physicians.
Receive and screen calls about date changes, cancellations, and related problems.
Escalate non-routine issues to the practice manager or physician.
Greet patients; answer phones, take messages, return calls, provide information, and accurately document calls in the electronic medical record.
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients and confirm, enter, or update required patient and guarantor demographic data in the registration system, following patient identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Review accounts for insurance coordination of benefits and precertification or prior authorization; complete Medicare Secondary Payer questionnaires when applicable; obtain authorizations or referrals; and screen for non-covered services and ABN requirements.
Inform self-pay patients of their liability and prepayment requirements; prepare estimates, calculate advance payments, and refer patients to financial counseling or eligibility vendors when appropriate.
Refer complex or non-compliant patient financial issues to the Clinic Manager or Revenue Service Center.
Collect patient payments, provide receipts, post payments, reconcile receipts and cash, complete balancing forms, and document account interactions and transactions.
Maintain department or individual work queues and required reports.
Prepare medical records for appointments by compiling information from various sources, including authorizations and non-Epic documentation, and scan records as required.
Promote the mission, vision, and values of SCL Health and follow service behavior standards.
Perform other duties as assigned.