Sales Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Minimum of 2–4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience required.
• The posting also states a minimum of 5 years of hotel or convention sales experience.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build client relationships and close business.
• Excellent organizational and multitasking abilities.
• Customer-service orientation and a hospitality mindset.
• Strong attention to detail and follow-through.
• Ability to work independently and partner effectively with hotel operations and leadership teams.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to learn and use hotel sales, catering, and property management systems.
• Professional appearance, positive attitude, and ability to represent the hotel in client-facing situations.

Nice To Haves

• College degree in Hospitality Management, Business, Sales, Marketing, or a related field preferred.
• Prior full-service hotel sales experience, including group rooms, corporate accounts, meetings, or convention business preferred.
• Experience with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent preferred.

Responsibilities

• Prospect, solicit, and secure new business for group rooms, corporate accounts, meetings, and assigned market segments.
• Respond to telephone, email, and walk-in inquiries and convert qualified leads into confirmed business through timely follow-up and effective communication.
• Build and maintain relationships with clients, meeting planners, corporate contacts, and local organizations to encourage repeat business and referrals.
• Monitor local business activity, market and competitor trends, community events, and demand generators to identify sales opportunities.
• Conduct site tours, client appointments, sales calls, networking appointments, and property presentations.
• Prepare proposals, contracts, group resumes, room-block agreements, and supporting documents for confirmed business.
• Coordinate group details with hotel departments, including Front Office, Reservations, Banquets, Culinary, Sales, Revenue Management, and Accounting.
• Communicate and document group details, billing instructions, arrival patterns, concessions, cut-off dates, and special requests.
• Partner with Catering and Event teams when group business involves meeting space, food and beverage, or banquet needs.
• Monitor assigned groups from booking through arrival, execution, and post-event follow-up.
• Maintain accurate sales files and electronic documentation, and record account, contact, activity, and booking information in the property sales system.
• Follow up on leads, proposals, contracts, traces, definite bookings, and lost business in a timely manner.
• Monitor contract terms, deposits, billing arrangements, attrition, cancellation terms, and cut-off dates for compliance with hotel policies.
• Communicate upcoming groups, VIPs, high-impact arrivals, and client expectations to hotel leadership and department heads.
• Pursue new accounts, grow group room revenue, and identify opportunities to increase account production and support hotel revenue goals.
• Recommend strategies to develop market segments, increase group room nights, grow average daily rate where appropriate, maximize meeting-space and catering opportunities, and improve repeat business and account retention.
• Partner with the Director of Sales, Revenue Management, and hotel leadership to evaluate business opportunities and align sales efforts with revenue strategy.
• Monitor need periods, compression dates, special events, and market demand to help maximize revenue opportunities.
• Maintain professional, courteous, and helpful interactions with guests, clients, meeting planners, and associates; communicate client expectations to the appropriate hotel teams and follow up before, during, and after group stays or events.
• Follow workplace safety standards, report unsafe conditions or concerns, and comply with hotel policies, operational procedures, brand standards, and sales documentation requirements.
• Handle client information, contracts, negotiated rates, and billing details confidentially and accurately.

Benefits

• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks
• Opportunity to grow across a portfolio of 100 hotels representing all major brands