Senior Sales Manager

Pyramid Global Hospitality • Manchester, NH

19d • $65,000 - $75,000

About The Position

The Senior Sales Manager is responsible for generating hotel business, with a primary focus on group rooms, corporate accounts, meetings, and assigned market segments. The role manages client inquiries and relationships, converts qualified leads into confirmed business, and supports group business from initial booking through arrival, event execution, and post-event follow-up. It coordinates group requirements with hotel departments, maintains sales documentation and system records, and partners with hotel leadership and Revenue Management to support revenue goals and align sales activity with hotel strategy. The position also represents the hotel professionally, supports guest and client satisfaction, and follows workplace safety, hotel policy, brand, confidentiality, and documentation requirements.

The posting lists an annual salary range of $65,000–$75,000 and identifies the position as full-time. A high school diploma or equivalent and hotel sales experience are required; a related college degree and experience with full-service hotel sales and hotel sales systems are preferred.

Requirements

• High school diploma or equivalent required.
• Minimum of 2–4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience required.
• The posting also states a minimum of 5 years of hotel or convention sales experience.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build client relationships and close business.
• Excellent organizational and multitasking abilities.
• Customer-service orientation and a hospitality mindset.
• Strong attention to detail and follow-through.
• Ability to work independently and partner effectively with hotel operations and leadership teams.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to learn and use hotel sales, catering, and property management systems.
• Professional appearance, positive attitude, and ability to represent the hotel in client-facing situations.

Nice To Haves

• College degree in Hospitality Management, Business, Sales, Marketing, or a related field preferred.
• Prior full-service hotel sales experience, including group rooms, corporate accounts, meetings, or convention business preferred.
• Experience with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent preferred.

Responsibilities

• Prospect, solicit, and secure new business for group rooms, corporate accounts, meetings, and assigned market segments.
• Respond to telephone, email, and walk-in inquiries and convert qualified leads into confirmed business through timely follow-up and effective communication.
• Build and maintain relationships with clients, meeting planners, corporate contacts, and local organizations to encourage repeat business and referrals.
• Monitor local business activity, market and competitor trends, community events, and demand generators to identify sales opportunities.
• Conduct site tours, client appointments, sales calls, networking appointments, and property presentations.
• Prepare proposals, contracts, group resumes, room-block agreements, and supporting documents for confirmed business.
• Coordinate group details with hotel departments, including Front Office, Reservations, Banquets, Culinary, Sales, Revenue Management, and Accounting.
• Communicate and document group details, billing instructions, arrival patterns, concessions, cut-off dates, and special requests.
• Partner with Catering and Event teams when group business involves meeting space, food and beverage, or banquet needs.
• Monitor assigned groups from booking through arrival, execution, and post-event follow-up.
• Maintain accurate sales files and electronic documentation, and record account, contact, activity, and booking information in the property sales system.
• Follow up on leads, proposals, contracts, traces, definite bookings, and lost business in a timely manner.
• Monitor contract terms, deposits, billing arrangements, attrition, cancellation terms, and cut-off dates for compliance with hotel policies.
• Communicate upcoming groups, VIPs, high-impact arrivals, and client expectations to hotel leadership and department heads.
• Pursue new accounts, grow group room revenue, and identify opportunities to increase account production and support hotel revenue goals.
• Recommend strategies to develop market segments, increase group room nights, grow average daily rate where appropriate, maximize meeting-space and catering opportunities, and improve repeat business and account retention.
• Partner with the Director of Sales, Revenue Management, and hotel leadership to evaluate business opportunities and align sales efforts with revenue strategy.
• Monitor need periods, compression dates, special events, and market demand to help maximize revenue opportunities.
• Maintain professional, courteous, and helpful interactions with guests, clients, meeting planners, and associates; communicate client expectations to the appropriate hotel teams and follow up before, during, and after group stays or events.
• Follow workplace safety standards, report unsafe conditions or concerns, and comply with hotel policies, operational procedures, brand standards, and sales documentation requirements.
• Handle client information, contracts, negotiated rates, and billing details confidentially and accurately.

Benefits

• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks
• Opportunity to grow across a portfolio of 100 hotels representing all major brands

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED