Senior Sales Manager

Elev8 Fun•Doral, FL

About The Position

The Senior Sales Manager assists the General Manager in leading the Sales Team and collaborates with the Operations and Culinary teams. The role focuses on selling Elev8 Fun experiences, primarily through contracted events for corporate clients, while also supporting social bookings and outbound event sales. The Senior Sales Manager delivers guest service throughout the sales process, from initial inquiry through post-event follow-up, and develops client relationships to encourage repeat business and referrals. The role also builds new client opportunities through outbound sales and community networking. HSK Industries, Inc. describes itself as an equal opportunity employer committed to an inclusive and welcoming environment. The duties and qualifications listed are intended to describe the general nature and level of the position and are not a comprehensive inventory of all responsibilities or requirements.

Requirements

Bilingual in English and Spanish, including speech, writing, and daily communication.
At least 5 years of current sales experience.
Ability to communicate effectively with new and returning guests, coworkers, and management.
Strong computer skills, particularly with Excel, Word, PowerPoint, and CRM applications.
Strong interpersonal and people skills, as well as written and verbal communication skills.
Ability to manage multiple projects or programs simultaneously while remaining calm under pressure.
Ability to maintain and project professionalism internally and externally.
Flexibility to adapt to business and team needs and changes.
Strong personal accountability and high standards of conduct and professionalism.
Process-oriented, highly organized, fast and accurate, and able to work under pressure and meet deadlines.

Nice To Haves

Sales experience in hospitality, restaurants, or entertainment venues focused on event or ticket sales.
Bachelor's degree in Business Administration, Sport Management, or Sales/Marketing; applicants with relevant work history will also be considered.

Responsibilities

Recruit, hire, train, mentor, and coach the Sales Team.
Manage the Sales Team's weekly schedule in accordance with approved sales office hours coverage.
Conduct and document bi-weekly one-on-one meetings with Sales Team members.
Contribute to venue sales revenue goals by meeting or exceeding personal sales quotas assigned in advance by the General Manager on a monthly, quarterly, and annual basis.
Deliver an outstanding guest experience by phone, email, and in person, from the inquiry stage through post-event follow-up.
Maintain ongoing communication with clients to foster relationships, repeat business, and referrals.
Assist General Managers with leading daily and weekly Sales Team meetings.
Lead regular Event Catering and Operations meetings, including Banquet Event Order meetings, with Culinary and Operations representatives.
Assist the General Manager with creating and implementing sales contests that drive revenue and desired Sales Associate behaviors.
Create, manage, and confirm event bookings in the internal sales system, documenting prospect and event-client communications.
Collaborate with the Sales Team and other venue departments.
Maintain high levels of quality, accuracy, and process consistency.
Document event changes, updates, and guest-specific needs so Operations and Culinary can execute events successfully.
Conduct outbound sales and community networking in accordance with established business-development practices to grow event sales revenue.
Perform other duties as assigned.