Senior Manager - Sales

CVS Health•Field-Florida, FL

10d•$75,500 - $158,304

About The Position

Provides strategic leadership and oversees sales operations in Western Florida. The role sets sales targets and goals, develops sales strategies and plans, manages a sales team, monitors sales performance, builds and maintains customer relationships, and collaborates with other departments to drive revenue growth. It applies leadership skills, market knowledge, and sales expertise to motivate and guide the team, optimize sales processes, and achieve sales objectives. The position executes retention and growth strategies for a book of business, including discussions about service levels and expectations, process improvements, benefit plan operations, service gaps, root causes, and solutions. It oversees, trains, and directs the account team; coordinates goals and projects; and provides effective training programs and materials for sales departments. It monitors performance measures and allocates staff to meet service expectations, while recruiting, developing, motivating, evaluating, and coaching staff to deliver excellent constituent service. The Senior Manager continually identifies opportunities to improve customer and broker satisfaction and team efficiency. The role also helps organize product training and development seminars across locations and monitors outcomes. Communication with internal and external parties is required by phone and/or in person, and travel to offsite meetings may be required.

Requirements

7–10 years of Medicare sales and/or account management experience.
Must live in Northwestern Florida.
Current Florida health sales license.
Bachelor’s degree or equivalent work experience.

Responsibilities

Set sales targets and goals and develop sales strategies and plans for Western Florida.
Manage the sales team, monitor sales performance, and collaborate with other departments to drive revenue growth.
Execute retention and growth strategies for a book of business, discussing service levels, expectations, process improvements, benefit plan operations, service gaps, root causes, and solutions.
Oversee, train, and direct the account team; coordinate goals and projects; and provide training programs and materials for sales departments.
Monitor performance measures and allocate staff resources to meet service expectations.
Attract, select, retain, develop, motivate, evaluate, and coach staff on work procedures, renewal processes, call handling, and teamwork.
Identify opportunities to increase customer and broker satisfaction and improve team efficiency.
Help organize product training and development seminars involving department staff in all locations, and monitor results.
Communicate with internal and external parties by phone and/or in person; travel to offsite locations for meetings as needed.