Retail Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5–6 years of business experience, including 2–3 years in a supervisory role.
• Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
• Designation or willingness to obtain with 6 months of employment required.
• Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.
• Must pass state requirements for Tag and Title processing. (in states where applicable)
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state.

Responsibilities

• Work closely with the District Director to ensure that your team meets and exceeds sales service goals, while fostering a positive and collaborative environment.
• Drive store operations, maintain an excellent customer experience, and support the team in delivering quality services.
• Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.
• Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.
• Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.
• Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Demonstrate and promote a culture of Shared Values and teamwork.
• Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
• Build relationships in the community to generate business for the retail store and enhance the AAA brand.
• Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.
• Participate on special project teams and represent the store, district, or region on company-wide committees or work groups.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!