Retail Service Manager

Boulevard Tire•Mount Dora, FL

2d•Onsite

About The Position

Boulevard Tire Center is seeking a Service Manager for its Mt. Dora, FL location. This role offers a career opportunity with a leading provider of tire products and services. The Service Manager will have access to a full line of commercial and retail tires, as well as a comprehensive range of services for various vehicle types. The ideal candidate will be adept at managing service calls, driving customer service, and operating efficiently in a fast-paced automotive retail environment.

Requirements

Minimum 3 years of management experience.
Possess a valid Florida driver's license or the ability to obtain one.
Able to sit, stand, and carry products and/or equipment of up to or over 70 lbs.
Must pass a background check and pre-employment drug screen.
Considerable knowledge of pneumatic tools, equipment, and methods used in the tire service industry.
Working knowledge of diagnosing and repairing automotive systems.
Skill and working knowledge in repair of brakes, suspensions, CV axles, tire balancing, oil changes, belts, hoses, starters, and alternators.
Ability to detect defects in automotive systems.
Ability to understand and carry out oral and written instructions.
Considerable knowledge of occupational hazards and safety precautions.
Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience with all equipment, gauges, and tools for diagnosis, installation, and repair of mechanical and tire-related services.
Ability to work well under pressure and handle multiple tasks.
Strong service sales and customer service skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to establish and maintain effective working relationships with co-workers.

Nice To Haves

Ability and flexibility to work on Saturdays.
Ability to work a flexible retail schedule including weekends.

Responsibilities

Maintain regular attendance and punctuality.
Meet or exceed performance standards for quality and speed of service.
Ensure continuous implementation and enforcement of company policies and procedures.
Develop and direct a team of Mechanics and Service Techs.
Create and manage a fleet service schedule.
Handle service calls and log them on the dispatch sheet.
Handle phone sales and walk-in customers.
Create work orders for all merchandise related to service calls or deliveries.
Schedule maintenance for fleet service vehicles and conduct weekly inspections, reporting any conditions or damage to the Manager.
Maintain company standards for cleanliness, orderliness, and appearance of space and equipment.
Maintain the operating efficiency of tools and equipment, arranging for repairs and recommending new items.
Maintain A.S.E. certifications for the team.
Comply with Company Safety policies.
Perform other duties as assigned by the Manager, demonstrating flexibility.