Retail Service Manager

Boulevard Tire•Lady Lake, FL

2d•$60,000 - $65,000•Onsite

About The Position

Boulevard Tire Center is seeking a Service Manager for their Lady Lake, FL location. This role offers a career opportunity to join a leading provider of tire products and services. The Service Manager will have access to a full range of commercial and retail tires for various vehicles and a comprehensive suite of services. The ideal candidate will be adept at managing all service calls, driving customer service in a fast-paced retail automotive environment, and leading a team of mechanics and service technicians.

Requirements

Minimum 3 years of management experience.
Possess a valid Florida driver's license or ability to obtain one.
Able to sit, stand and carry products and/or equipment of up to or over 70 lbs.
Must pass a background check and pre-employment drug screen.
Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry.
Working knowledge on diagnosing and repair of automotive systems.
Skill and working knowledge in repair of brakes, suspensions, CV axles, tire balancing, oil changes, belts, hoses, starters, alternators.
Ability to detect defects in automotive systems.
Ability to understand and carry out oral and written instructions.
Considerable knowledge of the occupational hazards and safety precautions required at work.
Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services.
Ability to work well under pressure and handle multiple tasks.
Strong service sales and customer service skills.

Responsibilities

Maintain regular attendance and punctuality.
Meet or exceed performance standards for quality and speed of service.
Ensure continuous implementation and enforcement of company policies and procedures.
Develop and direct a skilled team of Mechanics and Service Techs.
Create and manage a fleet service schedule.
Handle service calls and properly log them.
Handle phone sales and walk-in customers.
Create work orders for all merchandise for service calls or deliveries.
Schedule maintenance for all fleet service vehicles and conduct weekly inspections of all trucks, reporting any condition or damage to the Manager.
Maintain company standards of cleanliness, orderliness, and appearance of space and equipment.
Maintain operating efficiency of tools and equipment, arranging repairs and recommending additional items.
Maintain A.S.E. certifications for the team.
Comply with Company Safety policies.
Perform other duties as assigned by the Manager.
Work on Saturdays.
Work a flexible retail schedule including weekends.
Calculate figures and amounts such as discounts, interest, commissions, and percentages.
Establish and maintain effective working relationships with co-workers.