Retail Associate Jobs

About The Position

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, resilience, and self-motivation.
• Teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices (BYOD) to the network, and provide customers with a white-glove activation experience.
• Guide customers through tablet setup and connectivity options, and help activate and pair wearable devices.
• Educate customers about device features, accessories, and add-ons.
• Demonstrate device features and capabilities to increase customer confidence.
• Troubleshoot and resolve complex device or service issues, including escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Assist with transferring contacts, email, and media.
• Perform password resets after appropriate credential verification.
• Activate and configure SIM or eSIM connectivity and perform in-depth device diagnostics.
• Process returns and exchanges according to company policies, and assist with warranty claims and replacement processes.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and providing smooth handoffs.
• Identify opportunities to upsell accessories and add-ons during delivery and pickup handoffs.
• Provide hands-on device and feature demonstrations during customer check-in.
• Support store resets, merchandising, and operational readiness; maintain visual standards and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process compliant equipment returns.
• Follow Comcast Operating Principles, promote digital options, learn and advocate for Comcast products and tools, and contribute to customer experience efforts including huddles, callbacks, and feedback loops.
• Collaborate with teammates, support inclusion, drive operational excellence, and act in the interests of customers, teammates, communities, and investors.

Benefits

• Eligible employees receive benefits intended to support their physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission, under the terms of applicable plans.