Retail Event Associate - WWE Superstore

Fanatics Commerce•Orlando, FL

About The Position

The Retail Event Associate supports Fanatics Commerce retail event operations and helps deliver strong business results and positive fan experiences. The role represents the Fanatics and FIFA brands through professional customer service and contributes to retail setup, merchandising, inventory handling, sales transactions, and event readiness. Associates collaborate with location supervisors and teammates to keep sales areas and stockrooms clean, organized, stocked, and aligned with company standards. The position also supports retail builds and equipment organization, executes planograms, prepares products for sale, and helps load and unload merchandise. Associates are expected to adapt quickly in a fast-paced event environment, identify ways to improve processes and fan experiences, and work collaboratively toward shared goals while demonstrating Fanatics’ BOLD Leadership Principles.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Fun, outgoing, confident, and professional demeanor.
Ability to quickly build and apply product knowledge.
Strong team-player skills and ability to work in a fast-paced environment while serving a diverse fan base.
Ability to maintain high standards of organization and cleanliness.
Resilience and a positive, can-do attitude when overcoming obstacles.
Punctual, consistent, and reliable work ethic.
Ability to work independently and responsibly in a dynamic, fast-changing environment.
Friendly, self-motivated, and enthusiastic about engaging with people in an event setting.
Relevant degree or an equivalent combination of education, training, and work experience.

Nice To Haves

Experience in venue, retail, or merchandise environments.

Responsibilities

Represent the Fanatics Brand, FIFA Brand, and Retail Event positively through professional conduct and high standards of customer service.
Support retail build operations, including assembling optical displays, setting up infrastructure, and installing Point of Sale (POS) systems as needed.
Work with location supervisors to keep assigned areas clean, organized, fully stocked, and event ready.
Troubleshoot and resolve sales transactions using the Fanatics POS system.
Assist with receiving, displaying, and storing inventory to maintain optimal stock presentation.
Maintain sales floor and stockroom organization in accordance with company standards.
Execute planogram placements and support retail merchandising to maximize product visibility.
Prepare products for retail by tagging, hanging, and re-merchandising as needed.
Organize and manage supplies and equipment to support smooth retail operations.
Wrap pallets securely after events to support efficient merchandise handling.
Load and unload merchandise trucks safely and effectively.
Apply Fanatics Values to Retail Event Operations Associate responsibilities.
Identify opportunities to improve processes, products, and fan experiences.
Use creative approaches to solve challenges and adapt quickly in a fast-paced environment.
Collaborate across functions and build partnerships to achieve shared goals and team outcomes.