Event Associate

Andretti Indoor Karting & Games•Fort Worth, TX

About The Position

Andretti Indoor Karting & Games is hiring a part-time Event Associate to deliver an enjoyable guest experience and help create a fun, energetic atmosphere. Event Associates anticipate guest needs, exceed service expectations, and assist guests in various areas while meeting the company’s standards for quality and guest satisfaction. The role may offer the opportunity to earn tips. Associates welcome and host event guests, set up and break down event spaces according to event contracts and floor diagrams, supervise activities, and help ensure guests are satisfied. They also support food and beverage service, guest safety, recovery efforts, and department opening, running, and closing duties. The position requires a pleasant and sociable manner, clear communication, attention to detail, and availability for a varied schedule that includes days, nights, weekends, and holidays. The role involves extended periods of walking or standing, lifting up to 15 pounds regularly and occasionally stocking or lifting up to 50 pounds, and performing tasks such as bending, reaching, turning, and climbing. The work environment may have bright, dim, or flashing lights and loud sounds. Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Ability and desire to be pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to lift up to 15 pounds regularly and on a continuing basis, and occasionally stock or lift up to 50 pounds.
Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards.

Nice To Haves

Prior guest service or hospitality experience is preferred.
Experience with family entertainment centers is beneficial but not necessary.

Responsibilities

Welcome visitors by greeting them in a friendly and positive manner.
Set up and break down event spaces according to event contracts, management instructions, and floor diagrams.
Host events, supervise activities, and ensure guests are pleased with their visit.
Maintain proper food and beverage temperatures and use the correct utensils.
Pay attention to details, focus on guests, and understand event contracts.
Deliver energetic guest service with a sense of urgency.
Observe, instruct, and monitor guests to promote safety and adherence to guidelines.
Assist with guest recovery and help ensure positive guest experiences.
Maintain working knowledge of the Andretti brand, products, policies, and procedures.
Communicate clearly and professionally with guests and coworkers while interacting enthusiastically.
Know the facility’s emergency procedures.
Perform assigned opening, running, and closing department duties.