Retail Event Coordinator

Michaels Stores•Florence, SC

10d•Onsite

About The Position

The Retail Event Coordinator plans, coordinates, and facilitates store events, including children’s birthday parties, craft classes, and other activities, to create a fun, engaging, and stress-free experience for guests. The role also provides customer service by helping shoppers find products and solutions and ensuring fast, friendly checkout. Additional store duties include truck unloading, stocking, merchandise recovery, store cleanliness, and other operational tasks as needed. The coordinator engages with clients of all ages, demonstrates and instructs craft projects, performs activities such as face painting, and handles event add-ons. They communicate with clients and store team members, complete administrative tasks, adapt events to client feedback, prepare backup plans, and ensure client satisfaction. They set up, break down, and clean event spaces in accordance with company cleanliness and safety standards. The position supports customer experience and store operations, including Rewards and credit-card enrollments, customer survey education, Buy Online Pickup in Store and Ship From Store processes, planograms, inventory and recovery activities, safety and shrink programs, and compliance with company procedures. Team members are cross-trained in Custom Framing sales and production and participate in daily store cleaning. The work takes place in a public retail store; some stock rooms may not be climate controlled, and some duties may involve outdoor work. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage clients of all ages and create a fun, creative environment.
Demonstrate and instruct craft projects, perform face painting, and lead other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork as needed.
Adjust events to client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event spaces while following cleanliness and safety standards.
Help customers locate products and identify solutions.
Provide fast and friendly checkout service.
Explain Rewards program and Private Label Credit Card benefits and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization, and ad set duties as assigned.
Support shrink-prevention and safety programs.
Follow standard operating procedures, company programs, policies, and standards to support compliance.
Interact respectfully with customers and coworkers and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom cleaning.
Perform other duties as assigned.