Event Coordinator

Fooda•Wentzville, MO

3d•Onsite

About The Position

The Event Coordinator supports Fooda events by setting up and tearing down event areas, cleaning equipment and sites, solving problems, and maintaining a high-quality setup and customer experience. The role also provides backup cashier coverage at Fooda Cafés and helps restaurants enter and access event buildings. The coordinator learns Fooda’s technology and operating procedures, troubleshoots order, delivery, communication, point-of-sale, onsite technology, and TV menu board issues, and provides onsite promotions, mobile app coaching, and customer service. The role also audits restaurant event setups and escalates issues to the Operations Manager when necessary. Critical hours are over lunch Monday through Friday, from 10 a.m. to 2 p.m. Responsibilities may span 8 a.m. to 4 p.m., depending on market needs. The position is described as a steady part-time job of about 27.5 hours per week during regular business hours, with flexibility. Saturday availability is required, and Sunday work may be needed. Candidates must be authorized to work in the United States on a full-time basis.

Requirements

Must be authorized to work in the United States on a full-time basis.
Must have a car and be able to get around the local territory efficiently.
Must be available to work Saturdays; Sunday availability may also be needed.
Strong customer-service and relationship-building skills.
Friendly, energetic, and comfortable interacting with others.
Technologically savvy and comfortable in a fast-paced startup environment.
Resourceful and able to remain composed under pressure while finding solutions.
Strong communication skills and self-motivation.
Organized and detail-oriented.

Nice To Haves

Prior catering or serving experience is strongly preferred.
A Type-A personality is a plus.

Responsibilities

Support Fooda events by setting up and tearing down, cleaning equipment and event areas, troubleshooting, and ensuring a high-quality setup and customer experience.
Provide backup cashier coverage at Fooda Cafés when team members are off.
Get restaurants onsite and facilitate their access to the building.
Learn and apply Fooda technology and standard operating procedures.
Resolve issues such as incorrect orders, late deliveries, late restaurant arrivals, and incorrect email communications.
Troubleshoot point-of-sale systems, onsite technology, and TV menu boards.
Conduct onsite Fooda promotions and coach customers on the mobile app.
Provide real-time onsite customer service and resolve consumer issues promptly.
Audit restaurant event setups to ensure consistency and quality.
Escalate issues to the Operations Manager as needed.