Retail Sales Associate Keyholder

Movado Group•Charlotte, NC

3d•Onsite

About The Position

Movado Group is seeking a Part Time Keyholder for its Movado Company Store at Charlotte Premium Outlets. As part of the store management team, the Keyholder drives sales, opens and closes the store, assists staff in reaching and exceeding goals, supports sales associates in providing customer service and growing sales, assists with inventory management, and performs other tasks as needed. The role also involves providing exceptional customer service, maintaining merchandise and store presentation, following security and loss prevention procedures, and servicing watches through sizing and battery changes as needed. Candidates should have strong selling skills and a commitment to exceptional customer service, along with excellent interpersonal and communication skills. Experience in watch, jewelry, fashion, accessories, specialty, or luxury retail is preferred; previous management experience is strongly preferred. Open availability and flexibility to work according to business needs are required. The position offers an hourly rate starting at $17 and commission on sales, along with employee discounts, time off, and a benefits package. Applicants must apply directly through Movado Group’s career website. The company is an equal opportunity employer that supports workforce diversity.

Requirements

Strong selling skills and experience.
Strong commitment to delivering exceptional customer service.
Excellent interpersonal and communication skills.
Open availability and flexibility to work according to business needs and ensure store objectives are met.

Nice To Haves

Retail experience, preferably in watches, jewelry, fashion, accessories, specialty, or luxury retail.
Previous management experience.

Responsibilities

Achieve or exceed personal sales goals established by the Store Manager and develop complete knowledge of merchandise.
Provide exceptional customer service.
Capture all CRM data in accordance with company guidelines.
Establish rapport with actual or potential customers.
Merchandise products in accordance with company guidelines.
Maintain a neat, clean, and professional working environment.
Monitor and maintain merchandise cleanliness, accurate ticketing, and proper display.
Assist in maintaining merchandise control logs as designated by the Store Manager.
Follow corporate security and loss prevention procedures.
Service watches, including sizing and battery changes as needed.
Drive sales and assist with opening and closing the store.
Assist staff in reaching and exceeding goals and support sales associates in customer service and sales growth.
Assist with inventory management and other tasks as needed.