Retail Sales Associate Keyholder

Movado Group•Estero, FL

2d•Onsite

About The Position

Movado Group is seeking a part-time Keyholder for its Movado Company Store in Estero, Florida. As part of the store management team, the Keyholder drives sales, opens and closes the store, and assists staff in reaching and exceeding goals. The role supports sales growth by helping sales associates deliver customer service, assisting with inventory management, and completing other tasks as needed. The Keyholder is responsible for achieving personal sales goals, developing merchandise knowledge, providing exceptional customer service, and maintaining company standards for merchandising, cleanliness, security, and loss prevention. The role also includes watch services such as sizing and battery changes as needed. Candidates should have strong selling skills and a commitment to exceptional customer service, along with excellent interpersonal and communication skills. Previous management experience is strongly preferred. Open availability and flexibility to work according to business needs are required.

Requirements

Strong selling skills and experience.
Strong commitment to delivering exceptional customer service.
Excellent interpersonal and communication skills.
Open availability and flexibility to work according to business needs and ensure store objectives are met.

Nice To Haves

Experience in watch, jewelry, fashion, accessories, specialty, and/or luxury retail is preferred.
Previous management experience is strongly preferred.

Responsibilities

Achieve or exceed personal sales goals established by the Store Manager and develop complete knowledge of the merchandise.
Provide exceptional customer service and establish rapport with actual or potential customers.
Capture all CRM data in accordance with company guidelines.
Merchandise products in accordance with company guidelines.
Maintain a neat, clean, and professional working environment.
Monitor and maintain merchandise cleanliness, accurate ticketing, and proper display.
Assist with maintenance of merchandise control logs as designated by the Store Manager.
Follow corporate security and loss-prevention procedures.
Service watches, including sizing and battery changes, as needed.
Drive sales, open and close the store, and assist staff in reaching and exceeding goals.
Help sales associates provide customer service that supports sales growth.
Assist with inventory management and other tasks as needed.