Retail Receiving Support Associate - Overnight, West Covina - Part Time

Macy's•West Covina, CA

3d•Onsite

About The Position

The Retail Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. The associate also helps maintain an efficient stockroom and sales floor and interacts with customers by greeting them, resolving issues, and delivering orders with care. Daily work may include reviewing goals and promotions, receiving and tagging merchandise, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates complete orders and organize the stockroom at the end of the day to prepare the team for the next day. The position emphasizes customer service, teamwork, operational excellence, and achieving sales goals. This is a part-time role. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week. Availability may be needed during days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve orders from back-of-house storage and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to prepare for the next day's operations.
Work collaboratively with colleagues to support store operations and achieve individual and store results.
Work toward daily sales goals and maintain a focus on customer satisfaction.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.