Retail Receiving Support Associate - Overnight, Herald Square - Full Time

Macy's • New York, NY

22h • Onsite

About The Position

As an Overnight Receiving Colleague, also known as an Overnight Back of House Colleague, you will help manage the flow of merchandise into the store. You will work with a team to receive and process products and make them available for sale in a timely, efficient manner, while maintaining merchandise and the stockroom. The role also includes customer assistance, order fulfillment and pickup, and supporting store operations.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
• Ability to work independently and effectively as part of a team.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.

Responsibilities

• Greet customers, answer questions, provide friendly assistance, and promptly address concerns or resolve issues.
• Receive and unload merchandise from delivery trucks, unpack vendor boxes, and remove packaging.
• Sort and organize merchandise by type, size, or category and ensure items are labeled, tagged, or marked for identification and retrieval.
• Keep the receiving area clean and organized.
• Complete processing and receiving activities according to productivity standards, timelines, and asset protection, inventory control, and compliance procedures.
• Ensure promotional signage is accurate and up to date.
• Transfer merchandise from the receiving area to the stockroom or sales floor and assist with moving fixtures and merchandise for new product placement, season changes, and clearance sets.
• Select merchandise from the selling floor and pack it according to policy and technique; process shippable returns and abandoned in-store pickup orders.
• Retrieve customer orders from back-of-house storage and deliver them curbside; monitor alerts to complete Buy Online Pickup In-Store orders on time.
• Collaborate with team members to achieve department goals, communicate feedback and concerns, and help maintain a positive, respectful work environment.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed