Retail Fragrances Sales Associate, Herald Square - Full Time

Macy's • New York, NY

4d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You foster meaningful connections, anticipate customer needs, and deliver service with care.

You help prepare the sales floor by reviewing sales goals, learning about new arrivals and top-selling items, and staying current on trends and promotions. Throughout the day, you maintain a clean, organized, and shoppable space; merchandise new receipts; process damages, testers, and selected merchandise for return to vendors; update signs and pricing; and support merchandise moves. You promote Macy’s Loyalty program, help customers complete their purchases, and contribute to individual and store sales results through collaboration, learning, and high-quality service.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, demonstrate fragrances, assess preferences, and provide tailored product recommendations.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and clienteling tools.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
• Sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships and loyalty using clientele tools, promoting offers, new product launches, events, and loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service and acquiring new customers, including opening credit accounts.
• Maintain an organized, clean, hygienic, and shoppable sales floor.
• Merchandise new receipts, process damages and testers, prepare selected merchandise for vendor returns, update signs and pricing, and support merchandise moves.
• Use point-of-sale technology and digital or mobile selling tools to process transactions and support the shopping experience.
• Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
• Collaborate with the Beauty team and colleagues to serve customers and achieve individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed