Retail Fragrances Sales Associate - Womens, Coral Square - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating customer needs, and providing attentive service. You help keep the sales floor clean, organized, and ready for customers; review sales goals and learn about new arrivals, best sellers, trends, and promotions; and build customer relationships through friendly, personal conversations. You maintain a shoppable space by merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to deliver strong individual and store results. This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and recommend products.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers, engage them in personal conversations, assess their fragrance preferences, and provide tailored product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools; promote product launches, events, offers, and loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet and surpass daily sales goals by delivering exceptional customer service.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Keep the sales floor clean, organized, and shoppable by merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Collaborate with customers and colleagues, support the Beauty team, and contribute to individual and store results.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
