Retail Fragrances Sales Associate - Womens, Coral Square - Full Time

Macy's•Coral Springs, FL

2d•Onsite

About The Position

The Fragrance Sales Associate creates a welcoming environment through genuine hospitality and exceptional customer service. The role engages customers with personalized fragrance recommendations based on their style, mood, and preferences; demonstrates and sells fragrances and related beauty products; and educates customers about fragrance notes, layering techniques, and usage. The associate builds customer relationships, anticipates needs, and helps deliver a seamless shopping experience. The associate prepares the sales floor, reviews goals and product information, stays informed about trends and promotions, and works toward sales goals. Throughout the day, the role maintains a clean, organized, and shoppable space; handles merchandise, testers, damages, signage, pricing, and merchandise moves; promotes loyalty benefits and credit accounts; and uses point-of-sale, mobile selling, and clienteling tools. The associate collaborates with colleagues and the Beauty team and participates in ongoing training and vendor education. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
Ability to communicate and collaborate with customers and colleagues.
Ability to meet sales goals and maintain an organized and shoppable space.
Ability to perform the listed physical demands, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Welcome customers, assess their preferences, and provide tailored fragrance recommendations and demonstrations.
Educate customers on fragrance notes, layering techniques, usage, new launches, and related beauty products.
Build customer relationships and loyalty using clienteling tools, promotions, events, and loyalty program benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional service and product expertise.
Maintain a clean, organized, hygienic, compliant, and shoppable sales floor.
Merchandise new receipts; process damages, testers, and selected merchandise for vendor returns; update signs and pricing; and support merchandise moves.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues and the Beauty team, and participate in ongoing training and vendor education.
Provide a courteous checkout and farewell, including making sure customers have what they need and thanking them sincerely.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.