Retail Fragrances Sales Counter Manager - Womens, Christiana - Full Time

Macy's•Newark, DE

19h•$17 - $27

About The Position

The Fragrance Counter Manager leads a team of fragrance colleagues and manages the fragrance counter’s business, performance, and daily operations. The role sets a high standard for product knowledge, customer service, and selling, while coaching and developing the team to meet and exceed sales goals. The manager builds customer relationships through personalized service, client outreach, and follow-up, creating engaging fragrance experiences and customer loyalty. The manager partners with the Sales and Customer Experience Manager, brand vendors, personal stylists, and store leadership to support events, product launches, promotional strategies, and business growth. The role also ensures that the counter operates efficiently, remains clean and well-stocked, follows brand standards, and provides an inviting shopping experience. The position requires flexible availability, including days, evenings, nights, weekends, and holidays, and regular, dependable attendance and punctuality.

Requirements

Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
Must be able to read and understand employment policies and safety rules or procedures in English.
Must be available for a flexible schedule, including days, evenings, nights, weekends, and holidays, with regular, dependable attendance and punctuality.
Must be able to talk, lift, move constantly, stand, and reach with arms and hands.
Must be able to stand for at least two consecutive hours and lift at least 25 pounds.
Must be able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Requires frequent use of computers and other technology, including handheld equipment and a cash register, and the ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.
Demonstrated flexibility, sound judgment, and passion for the beauty industry.

Responsibilities

Lead and develop fragrance colleagues, modeling strong customer service, product knowledge, collaboration, and selling behaviors.
Manage the fragrance counter’s daily operations and overall business performance.
Deliver personalized customer consultations and expert fragrance product knowledge.
Build lasting client relationships through outreach, follow-up, and consistent personalized service.
Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to improve results.
Plan and execute in-store and vendor-led events, product launches, and promotional strategies to increase traffic, engagement, and sales.
Maintain brand standards, merchandising, counter hygiene, current signage and pricing, clean and stocked testers, and product replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends, and support team education.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Create a welcoming, organized, and visually appealing counter, and support merchandising updates.
Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Work flexibly and reliably, including days, evenings, nights, weekends, and holidays.
Communicate effectively with customers, co-workers, and supervisors, and understand employment policies and safety rules or procedures in English.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice