Retail Fragrances Sales Counter Manager - Womens, Christiana - Full Time

Macy's•Newark, NJ

11h•Onsite

About The Position

The Leader, Fragrance Counter Manager leads the fragrance team and manages the fragrance counter’s business, performance, and daily operations. The role provides expert product knowledge and exceptional customer service, builds a high-energy selling culture, and coaches colleagues to meet and exceed sales goals while creating memorable customer experiences. The manager develops client relationships through outreach, follow-up, and personalized service, and partners with store leadership and brand vendors on events, product launches, and promotions. The position also ensures the counter operates efficiently, is well-stocked and visually appealing, and meets brand standards. The manager sets a positive example by preparing the counter, reviewing sales goals and product information, welcoming customers, supporting merchandising, and coaching the team on service and loyalty benefits. Responsibilities include analyzing sales performance, executing events and sales strategies, resolving customer concerns, acquiring new customers through credit accounts and loyalty programs, and keeping colleagues informed about product launches, best-sellers, and beauty trends. This is a full-time role. Macy’s states that full-time colleagues are typically scheduled for 30 or more hours per week, with hours depending on business needs and colleague availability. The schedule is flexible and may include days, evenings, nights, weekends, and holidays. The role involves frequent use of computers and other technology, including handheld equipment and cash registers, and requires standing, lifting, moving, reaching, and other physical activities.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.
Passion for the beauty industry.

Responsibilities

Lead the fragrance team and manage the counter’s overall performance and daily operations.
Provide personalized customer consultations, expert product knowledge, and exceptional customer service.
Coach and develop colleagues to achieve sales goals and deliver engaging customer experiences.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
Plan and execute in-store and vendor-led events, product launches, and promotional strategies.
Maintain brand standards through merchandising, hygiene, tester upkeep, signage, pricing, display presentation, and stock replenishment.
Collaborate with vendors, personal stylists, the Sales and Customer Experience Manager, and store leadership.
Resolve customer concerns professionally and with a customer-first approach.
Keep the team informed about new launches, best-sellers, and beauty trends.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Maintain an organized, polished, and shoppable counter throughout the day.
Manage multiple priorities in a fast-paced environment and demonstrate flexibility and sound judgment.
Work a flexible schedule that may include days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.