Retail Fragrances Sales Leader, Maui - Full Time
Macy's•Kahului, HI
•Onsite
About The Position
As a Fragrance Team Leader, you drive sales and serve customers across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. The role also involves leading daily team activities, analyzing business performance, coaching colleagues, supporting cross-brand selling, building customer relationships, maintaining product knowledge, and handling merchandise and operational standards. The position is full-time in Maui and requires flexible availability for retail hours, including days, evenings, weekends, and holidays.
Requirements
- 1 to 2 years of relevant work experience.
- Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
- Proficiency in vendor lines and beauty trends.
- Ability to use metrics and analyze detailed reports to develop sales action plans.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work across departments and with colleagues at all levels.
- Creative, strategic, and technical thinking to address business challenges and opportunities.
- Attention to detail in daily tasks, reports, and business goals.
- Ability to partner with the Beauty team to drive line sales and deliver the customer experience.
- Passion for the beauty industry and ability to provide outstanding customer service.
- Business-minded, performance-oriented attitude and ability to motivate a team toward goals.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to stand or walk for prolonged periods, including at least two consecutive hours; frequently use computers and handheld electronic equipment; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders. The role may require reaching above eye level and close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Connect business priorities to colleagues’ daily activities and explain how brand training, events, and product strategies drive sales.
- Inspire teamwork, model expected behaviors, and communicate activities that achieve sales goals and elevate the customer experience.
- Communicate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
- Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
- Offer compelling customer experiences, product discovery opportunities, and relationship-building service.
- Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
- Build brand loyalty by engaging customers in the rewards program.
- Promote continuous learning through personal example, product demonstrations, and peer-to-peer learning.
- Maintain product knowledge by attending virtual and in-person training from designated brands.
- Merchandise new receipts and process damages, testers, and selected merchandise for return to vendors.
- Follow safety and hygiene standards and comply with asset protection control procedures.
- Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.
- Drive daily sales through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
- Resolve customer problems constructively and manage multiple tasks in a fast-paced environment.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
