Retail Fragrances Sales Leader, Westland - Full Time

Macy's•Hialeah, FL

6d•Onsite

About The Position

The Fragrance Team Leader drives sales and serves customers across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to deliver excellent customer service and meet sales goals. The Team Leader partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute events and sales strategies. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

1 to 2 years of relevant work experience.
Demonstrated ability to lead a team, providing guidance, support, and coaching to drive performance and engagement.
Proficiency in vendor lines and beauty trends to serve as a knowledgeable resource.
Ability to use metrics and analyze detailed reports to develop sales action plans.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
Creative, strategic, and technical thinking to address business challenges and opportunities.
Attention to detail in daily tasks, reporting, and meeting business goals.
Ability to collaborate with the total Beauty team to drive line sales and deliver the customer experience.
Ability to motivate a team, inspire customers, provide outstanding customer service, and succeed in a performance-based environment.
Ability to achieve daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to stand or walk for at least two consecutive hours; frequently use computers and handheld electronic equipment; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
Inspire teamwork, model effective behavior, and communicate activities that help achieve sales goals and elevate the customer experience.
Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
Create compelling customer experiences, encourage product discovery, and build lasting customer relationships.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
Maintain product knowledge by attending virtual and in-person training from designated brands.
Merchandise new receipts; process damages and testers; and select merchandise for vendor returns.
Follow safety and hygiene standards and comply with asset protection control procedures.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.