Retail Fragrances Sales Leader, Pheasant Lane - Full Time

Macy's•Nashua, NH

6d•$17 - $27

About The Position

As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department(s). You share extensive product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events that support sales goals. The role connects business priorities to colleagues’ daily activities, guides brand training and product strategies, and helps create compelling customer experiences. It includes analyzing business performance, developing strategies to exceed goals, onboarding and coaching colleagues, supporting cross-brand selling, maintaining product knowledge, and handling merchandise and department operations. The position requires a flexible retail schedule, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.

Requirements

Demonstrated ability to lead a team by providing guidance, support, and coaching to drive performance and engagement.
Proficiency in vendor lines and beauty trends, serving as a knowledgeable resource.
Ability to use metrics and analyze detailed reports to develop action plans for achieving sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to think creatively, strategically, and technically to address business challenges and opportunities.
Attention to detail in daily tasks and report review to help ensure business goals are met.
Ability to collaborate with the total Beauty team to drive line sales and deliver the customer experience.
Ability to lead by example and motivate a team to reach goals.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Passion and a business-minded attitude for succeeding in a performance-based work environment.
Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively and with a forward-looking approach.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
1 to 2 years of relevant work experience.
Ability to stand or walk for prolonged periods, including at least two consecutive hours; frequently use computers and handheld electronic equipment; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Connect business priorities to colleagues’ daily activities and provide direction on brand training, events, and product strategies that drive sales.
Model effective teamwork and behaviors, and communicate activities to achieve sales goals and elevate the customer experience.
Communicate with vendors and store leadership to execute events according to the marketing calendar and sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Create compelling customer experiences, product discovery opportunities, and lasting customer relationships.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
Stay current on product knowledge through virtual and in-person training from designated brands.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset-protection control procedures.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice