Retail Fragrances Sales Leader, Westland - Full Time
About The Position
As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department(s). You share product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute events and strategies that support sales and customer experience. The role includes analyzing business performance, coaching colleagues, supporting cross-brand selling, building customer relationships and brand loyalty, maintaining product knowledge, merchandising and processing merchandise, and following safety, hygiene, and asset-protection procedures. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. The position requires flexible availability for retail hours, including days, evenings, weekends, and holidays.
Requirements
- Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
- Proficiency in vendor lines and beauty trends.
- Ability to use metrics and analyze detailed reports to develop sales action plans.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Creative, strategic, and technical thinking to address business challenges and opportunities.
- Strong attention to detail in daily tasks, reports, and business goals.
- Ability to collaborate with the total Beauty team to drive sales and deliver the customer experience.
- Leads by example and motivates a team to reach goals.
- Enthusiasm for the beauty industry and ability to provide outstanding customer service.
- Passion and a business-minded attitude in a performance-based work environment.
- Ability to pursue daily sales goals through customer interaction, outreach, relationship-building, and recruiting new customers to the brand.
- Ability to resolve customer problems constructively.
- Ability to manage multiple tasks in a fast-paced environment.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- 1 to 2 years of relevant work experience.
- Ability to stand or walk for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to use computers and handheld electronic equipment frequently.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Connect business priorities to colleagues’ daily activities and explain how brand training, events, and product strategies drive sales.
- Model teamwork and communicate activities that help achieve sales goals and elevate the customer experience.
- Coordinate with vendors and store leadership to execute events based on the marketing calendar and achieve the sales plan.
- Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
- Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
- Create compelling customer experiences, product discovery opportunities, and lasting customer relationships.
- Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
- Build brand loyalty by engaging customers in the rewards program.
- Promote continuous learning through personal example, product demonstrations, and peer-to-peer learning.
- Maintain product knowledge through designated brands’ virtual and in-person training.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Follow safety and hygiene standards and comply with asset-protection procedures.
- Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
