Retail Fragrances Sales Leader, Garden State Plaza - Full Time

Macy's•Paramus, NJ

3d•Onsite

About The Position

As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. The role combines team leadership, customer engagement, sales planning, product expertise, merchandising, and adherence to safety, hygiene, and asset protection procedures.

Requirements

1 to 2 years of relevant work experience.
Demonstrated ability to lead, guide, support, and coach a team to drive performance and engagement.
Knowledge of vendor lines and beauty trends.
Ability to use metrics and analyze detailed reports to develop action plans for sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Creative, strategic, and technical thinking to address business challenges and opportunities.
Attention to detail in daily tasks, reports, and business goals.
Passion for the beauty industry and ability to provide outstanding customer service.
Business-minded, performance-oriented attitude and drive to achieve daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers.
Regular, dependable attendance and punctuality; flexible availability for days, evenings, weekends, and holidays.
Ability to stand or walk for prolonged periods, including at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to lift at least 25 pounds and perform constant moving, standing, reaching, stooping, kneeling, crouching, and ladder climbing; the role may require reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
Inspire teamwork, model expected behaviors, and communicate activities that achieve sales goals and elevate the customer experience.
Work with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Create engaging customer experiences, introduce products, and build relationships that encourage return visits.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Encourage continuous learning through personal example, product demonstrations, and peer learning.
Maintain product knowledge through virtual and in-person training from designated brands.
Merchandise new receipts; process damages and testers; and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset protection control procedures.
Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.
Drive line sales and customer experience in partnership with the total Beauty team.
Resolve customer problems constructively and manage multiple tasks in a fast-paced retail environment.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice