Retail Fragrances Sales Leader, Garden State Plaza - Full Time

Macy's•Paramus, NJ

4d•$18 - $29

About The Position

As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. You also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events that support sales goals. The role connects business priorities to colleagues’ daily activities, including brand training, events, and product strategies. It includes analyzing performance and creating strategies to exceed sales goals; onboarding and coaching colleagues; supporting cross-brand selling; and creating customer experiences that encourage discovery, loyalty, and repeat visits. The role also includes merchandising new receipts, processing damages and testers, selecting merchandise for vendor returns, and following safety, hygiene, and asset-protection procedures. This is a full-time retail role. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The position requires flexible availability for days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality. It involves prolonged standing and walking, frequent use of computers and handheld equipment, lifting and moving merchandise, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

1 to 2 years of relevant work experience.
Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
Proficiency in vendor product lines and beauty trends.
Ability to use metrics and analyze detailed reports to develop sales action plans.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively across levels and departments.
Creative, strategic, and technical thinking to address business challenges and opportunities.
Attention to detail in daily tasks, reports, and business goals.
Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Business-minded, performance-oriented approach and ability to work toward daily sales goals through customer interaction, outreach, relationship building, and customer recruitment.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to stand or walk for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders; and perform tasks that may involve reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld electronic equipment.

Responsibilities

Connect business priorities to colleagues’ daily activities by providing direction on how brand training, events, and product strategies drive sales.
Model behavior, inspire teamwork, and communicate activities that support sales goals and an elevated customer experience.
Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Create compelling customer experiences, encourage product discovery, and build customer relationships.
Use the clientele program to build relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Promote continuous learning through personal example, product demonstrations, and peer learning.
Maintain product knowledge by attending virtual and in-person training from designated brands.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset-protection procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice