Retail Fragrances Sales Leader, Pheasant Lane - Full Time

Macy's • Nashua, NH

6d • Onsite

About The Position

As a Fragrance Team Leader, you drive sales and serve customers across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. The role involves guiding daily team activities, analyzing performance, coaching colleagues, building customer relationships, supporting cross-brand selling, maintaining product knowledge, merchandising, and following safety, hygiene, and asset-protection procedures. The position requires flexible availability for retail hours, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, based on business needs and availability.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead a team, provide guidance and coaching, and support performance and engagement.
• Proficiency in vendor lines and beauty trends.
• Ability to use metrics and analyze detailed reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Attention to detail in daily tasks, reports, and business goals.
• Ability to collaborate with the total Beauty team to drive line sales and deliver the customer experience.
• Ability to lead by example and motivate a team to reach goals.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude for success in a performance-based work environment.
• Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to work a flexible retail schedule.
• Ability to stand or walk for prolonged periods, including at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and handheld electronic equipment frequently.
• Visual abilities including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities with colleagues’ daily activities and provide direction on how brand training, events, and product strategies drive sales.
• Model teamwork and behaviors, and communicate activities that help achieve sales goals and elevate the customer experience.
• Communicate with vendors and store leadership to execute events aligned with the marketing calendar and sales plan.
• Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
• Create compelling customer experiences, encourage product discovery, and build relationships that encourage repeat visits.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
• Maintain product knowledge by attending virtual and in-person training from designated brands.
• Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
• Follow safety and hygiene standards and comply with asset-protection control procedures.
• Promote acceptance and respect to strengthen relationships and foster authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed