Retail Fragrances Sales Counter Manager - Mens, Woodbridge Center - Full Time

Macy's

About The Position

The Fragrance Counter Manager leads a team of fragrance colleagues and manages the fragrance counter’s business, performance, and daily operations. The role models expert product knowledge and exceptional customer service, builds a high-energy selling culture, and coaches colleagues to meet and exceed sales goals while creating memorable experiences for customers. The manager develops client relationships through outreach, follow-up, and personalized service, and partners with store leadership and brand vendors on events, product launches, and promotional strategies. The manager also ensures the counter operates efficiently, is well-stocked and visually appealing, and provides a welcoming, service-driven shopping experience. The position includes reviewing sales goals and performance, staying current on fragrance launches and beauty trends, leading customer consultations, maintaining brand standards and counter hygiene, supporting merchandising, and helping customers understand loyalty benefits. Colleagues are typically scheduled for 30 or more hours per week in full-time roles; actual hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, nights, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

3–5 years of relevant retail, beauty, or leadership experience is preferred.
Flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Passion for the beauty industry.
Relevant retail, beauty, or leadership experience of 3–5 years.

Responsibilities

Lead fragrance colleagues and oversee the fragrance counter’s daily operations and overall business performance.
Provide personalized customer consultations, expert product knowledge, and exceptional customer service.
Coach and develop colleagues to achieve sales goals and deliver a high-energy, service-driven customer experience.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve performance.
Plan and execute in-store and vendor-led events, product launches, and promotional strategies to increase traffic, engagement, sales, and customer loyalty.
Maintain brand standards, including merchandising, counter hygiene, tester cleanliness and availability, current signage and pricing, and stock replenishment.
Keep the counter organized, polished, visually appealing, and ready to welcome customers.
Collaborate with vendors, personal stylists, the Sales and Customer Experience Manager, and store leadership to optimize results.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends, and support team education.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Manage multiple priorities in a fast-paced environment while exercising attention to detail, flexibility, and sound judgment.
Work a flexible schedule that may include days, evenings, nights, weekends, and holidays, with regular and dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.