Retail Fragrances Sales Associate - Mens, Aventura - Full Time

Macy's • Aventura, FL

2d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products while educating customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building customer connections, anticipating needs, and providing attentive service.

You help prepare and maintain the sales floor, review sales goals, keep informed about new products, trends, and promotions, and support merchandising and inventory tasks. You use customer-service and selling practices to build customer loyalty, meet sales goals, and contribute to individual and store results. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to use point-of-sale technology and digital tools, including cash registers and handheld equipment.
• Ability to perform the essential physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.

Responsibilities

• Welcome customers and engage them in personalized conversations to identify preferences and provide tailored fragrance recommendations.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships and loyalty using clienteling tools, promoting product launches, offers, events, and loyalty benefits.
• Meet and surpass sales goals by delivering exceptional service and acquiring new customers, including opening credit accounts.
• Prepare and maintain a clean, organized, and shoppable sales floor.
• Merchandise new receipts, process damages, testers, and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product education.
• Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
• Collaborate with the Beauty team and colleagues to help customers discover products and services.
• Follow hygiene, safety, and compliance standards and provide attentive service through the end of each customer interaction.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed