Retail Fragrances Brand Expert - Penhaligon's, Aventura - Full Time

Macy's•Aventura, FL

About The Position

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, Penhaligon’s, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast by creating personalized routines, demonstrating trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty through clienteling and relationships, and execute brand strategies, events, and training with store leadership and vendor partners. You use your understanding of the brand and business acumen to analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes setting a positive example for the team, reviewing sales goals and product updates, maintaining a polished and shoppable counter, welcoming and assisting customers, supporting merchandising, and helping colleagues meet service and sales goals. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach and support fellow Beauty Advisors, model teamwork, and lead by example.
Keep the counter organized and welcoming; maintain clean, stocked testers, current signage and pricing, and brand-standard displays.
Review daily sales goals and product updates, and support team members in achieving sales goals.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.