Retail Fragrances Brand Expert - Penhaligon's, Aventura - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. You use brand knowledge and business acumen to analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes providing personalized consultations, developing client relationships, analyzing sales performance, planning events, maintaining brand standards, collaborating with vendors and store teams, resolving customer concerns, and educating colleagues about launches, best-sellers, and trends. It also involves acquiring new customers by opening credit accounts and sharing loyalty benefits. Flexible availability, including days, evenings, weekends, and holidays, is required. The position involves frequent movement and standing, lifting, reaching, and use of computers and retail equipment.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules/procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Sound judgment and a passion for the beauty industry.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Coach and support fellow Beauty Advisors, model teamwork, and lead by example.
- Keep the counter polished, organized, stocked, and welcoming; maintain clean testers, current signage and pricing, and brand-standard displays.
- Review daily sales goals and stay informed about launches, top-performing products, and trends.
- Support merchandising updates and help the team achieve sales goals and deliver individual and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
