Retail Fragrances Sales Associate - Mens, Mayfair - Part Time

Macy's•Wauwatosa, WI

1d•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, popular products, trends, and promotions, and work with colleagues to deliver individual and store results. The role also includes merchandising and inventory upkeep, processing damages and vendor returns, updating signs and pricing, supporting merchandise moves, using point-of-sale and mobile selling technology, building customer loyalty, and acquiring new customers by opening credit accounts and sharing loyalty benefits. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to communicate and collaborate with customers and colleagues.
Ability to meet the position’s physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Welcome and engage customers with warmth, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
Demonstrate and sell fragrances and related beauty products; educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting offers, new product launches, and events.
Collaborate across the Beauty team to help customers discover products and services.
Maintain an organized, clean, hygienic, and shoppable sales floor; merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and product information.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and exceed daily sales goals through exceptional service.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and improve the shopping experience.
Participate in sales events and ongoing training and vendor education.
Support colleagues through honest, caring, and collaborative teamwork.
Provide a courteous conclusion to the customer interaction, including thanking customers and ensuring they have what they need.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.