Retail Fragrances Sales Associate, Northshore - Part Time

Macy's•Peabody, MA

2d•$17 - $20

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help provide a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. You prepare the sales floor by keeping it clean, organized, and ready for customers; reviewing sales goals, new arrivals, top sellers, trends, and promotions; and maintaining a shoppable space through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves. You build customer relationships, share loyalty program benefits, support sales events, and work collaboratively with colleagues to achieve individual and store results. This part-time role typically has 12–24 scheduled hours per week, depending on business needs and colleague availability. Schedules include weekend shifts, and the role requires flexible availability for days, evenings, weekends, and holidays. At least one year of customer service or selling experience is required. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, demonstrate fragrances, and provide tailored product recommendations.
Ability to use point-of-sale technology and digital tools.
Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and using ladders.

Responsibilities

Provide a warm welcome and personalized customer service, assessing customer preferences and recommending suitable fragrances.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
Build customer relationships and loyalty using clienteling tools, promoting launches, offers, and events.
Review sales goals, new arrivals, top-selling products, trends, and promotions to prepare for customer engagement and selling.
Maintain a clean, organized, and shoppable sales floor by merchandising new receipts, processing damages, testers, and vendor returns, updating signs and pricing, and supporting merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Meet and surpass daily sales goals through exceptional service.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and improve the shopping experience.
Collaborate with colleagues and the Beauty team, and participate in ongoing training and vendor education.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice