About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You foster meaningful connections, anticipate customer needs, and contribute to a seamless shopping experience. You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, best sellers, trends, and promotions; maintain merchandise and signage; and promote loyalty benefits and credit accounts. You collaborate with colleagues to provide excellent service, meet sales goals, and deliver strong individual and store results. The position requires at least one year of customer service or selling experience. Part-time colleagues are typically scheduled 12–24 hours per week, and all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

  • At least 1 year of customer service or selling experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to engage customers, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
  • Ability to use point-of-sale technology, digital tools, and clienteling tools.
  • Ability to meet the physical requirements of the role, including talking, lifting, frequent movement, standing, and reaching.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Welcome customers and provide personalized fragrance recommendations based on their style, mood, and preferences.
  • Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
  • Build customer relationships through attentive service, clienteling tools, product recommendations, and follow-up engagement.
  • Promote new product launches, events, offers, loyalty benefits, and credit accounts.
  • Meet and surpass daily sales goals by providing exceptional customer service.
  • Maintain a clean, organized, hygienic, and shoppable sales floor.
  • Merchandise new receipts, process damages and testers, return select merchandise to vendors, update signs and pricing, and support merchandise moves.
  • Use point-of-sale technology and digital or mobile selling tools to process transactions and enhance the shopping experience.
  • Stay current on trends, promotions, product knowledge, and sales techniques through training and vendor education.
  • Collaborate with colleagues and support the team in serving customers and achieving store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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