Retail Fragrances Sales Counter Manager - Mens, Woodbridge Center - Full Time
About The Position
The Leader, Fragrance Counter Manager leads the fragrance team and manages the fragrance counter’s overall performance and daily operations. The role models expert product knowledge, exceptional customer service, and a high-energy selling culture. Through coaching and development, the manager helps the team meet and exceed sales goals while delivering memorable customer experiences and building lasting client relationships through personalized service, outreach, and follow-up. The manager partners with the Sales and Customer Experience Manager and works with brand vendors to deliver events, product launches, and promotional strategies that increase sales and customer loyalty. The role also helps ensure efficient counter operations, strong visual presentation, clean and stocked testers, accurate signage and pricing, and an engaging shopping experience. The position requires flexibility, regular dependable attendance, and availability for days, evenings, nights, weekends, and holidays.
Requirements
- Must communicate effectively with customers, co-workers, and supervisors.
- Must read and understand employment policies and safety rules and procedures in English.
- Must have regular, dependable attendance and punctuality.
- Must be available to work a flexible schedule, including days, evenings, nights, weekends, and holidays.
- Must be able to talk, lift, move constantly, stand, and reach with arms and hands.
- Must be able to stand for at least two consecutive hours and lift at least 25 pounds.
- Must be able to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Must have close vision, color vision, depth perception, and focus adjustment.
- Must frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and develop fragrance colleagues, model strong customer service and product knowledge, and coach the team to achieve sales goals.
- Manage the fragrance counter’s daily operations and overall business performance.
- Deliver personalized customer consultations and build lasting client relationships through outreach and follow-up.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow sales and improve results.
- Plan and execute in-store and vendor-led events, product launches, and promotional strategies.
- Maintain brand standards, merchandising, counter hygiene, tester availability, current signage and pricing, and stock replenishment.
- Collaborate with vendors, personal stylists, store leadership, and colleagues to improve business results and customer experience.
- Resolve customer concerns professionally and in a customer-first manner.
- Stay informed about product launches, best-sellers, and beauty trends and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Keep the counter polished, organized, visually appealing, and ready to welcome customers.
- Manage multiple priorities in a fast-paced environment and demonstrate flexibility and sound judgment.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
