Retail Fragrances Sales Associate, Herald Square - Full Time

Macy's•New York, NY

2d•$19 - $30

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products while educating customers on fragrance notes, layering techniques, and usage. You help deliver a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing attentive service. The role includes preparing the sales floor, reviewing sales goals and product information, greeting and assisting customers, maintaining merchandise presentation and inventory, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves. You promote the Loyalty program, help customers complete their purchases, work collaboratively with colleagues, and strive to meet sales goals and improve store results.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored product recommendations.
Ability to use clienteling tools to build relationships, promote launches and events, and collaborate across the Beauty team.
Ability to maintain merchandising, inventory, hygiene, and compliance standards.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create a welcoming customer experience through attentive service and personalized fragrance recommendations.
Demonstrate and sell fragrances and related beauty products; educate customers about fragrance notes, layering, and usage.
Prepare and maintain a clean, organized, shoppable sales floor, including merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
Review sales goals, new arrivals, best sellers, trends, and promotions to inform customer interactions.
Build customer relationships through personalized conversations, clienteling tools, and tailored recommendations.
Promote new product launches, events, offers, and the Loyalty program; acquire new customers by opening credit accounts and explaining loyalty benefits.
Meet and exceed daily sales goals while providing exceptional service.
Use point-of-sale technology, handheld equipment, and digital selling tools to process transactions and improve the shopping experience.
Maintain inventory, hygiene, and compliance standards.
Collaborate with the Beauty team and other colleagues, and participate in ongoing training and vendor education.
Complete customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice