Retail Sales Associate, Herald Square - Full Time
About The Position
As a Retail Sales Associate, also known as a Sales General Utility colleague, you are an integral part of bringing Macy’s magic to customers. You help create exceptional experiences by attending to customer preferences, developing expertise in Macy’s merchandise and services, and helping your team meet sales goals through consistently superior service. You may work across the sales floor, fitting rooms, and product presentations as part of a welcoming, inclusive team. The role calls for flexible team players who can manage multiple tasks in a fast-paced environment and work various shifts, including nights, weekends, and holidays. The position requires regular interaction with customers, maintaining merchandise presentation and department recovery standards, and using store products, services, loyalty programs, and sales systems to help customers. No education or experience is required. Physical requirements include prolonged standing and walking, frequent use of computers and handheld devices, reaching, crouching, kneeling, stooping, climbing ladders, and lifting or moving items weighing up to 30 pounds.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use electronic devices, point-of-sale technology, and applications.
- Ability to communicate with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to work independently and collaboratively, adapt to changing priorities, and manage multiple tasks.
- Prolonged periods of standing and walking, frequent computer and handheld equipment use, reaching, crouching, kneeling, stooping, and climbing ladders.
- Ability to lift and move items weighing up to 30 pounds.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products, new merchandise, and options to complete sales.
- Close out customers’ shopping journeys and celebrate their purchases.
- Learn store products, services, loyalty programs, and sales systems to help customers find products and suggest additional items.
- Maintain department recovery standards, including on the selling floor and in fitting rooms.
- Execute merchandise presentation, ensure accurate pricing, and process markdowns accurately and promptly.
- Contribute to an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
- Partner with the team to drive sales and deliver a strong customer experience.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
