Retail Fragrances Sales Associate - Coty, Herald Square - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products while educating customers about fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering attentive service. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, best sellers, trends, and promotions, and build customer relationships through friendly, personalized conversations. You maintain a clean, organized, and shoppable space; merchandise new receipts; process damages, testers, and merchandise returns to vendors; update signs and pricing; and support merchandise moves. You promote loyalty benefits, help customers find what they need, and collaborate with colleagues to improve customer and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and availability. The role requires frequent standing and movement, lifting, reaching, and use of computers and other technology, including handheld equipment and cash registers.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored recommendations.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and make tailored product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting new launches, events, offers, and loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet and surpass daily sales goals through exceptional customer service.
- Maintain a clean, organized, and shoppable sales floor.
- Merchandise new receipts, process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Stay informed about sales goals, new arrivals, best-selling items, trends, promotions, and product knowledge through training and vendor education.
- Collaborate with the Beauty team and colleagues to serve customers and achieve individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
