MyStylist Associate, Herald Square - Full Time
About The Position
The MyStylist Associate is a highly engaged seller who serves Macy’s valuable clients by maximizing sales and building long-term, high-value relationships. As a fashion authority and skilled seller, the associate provides personal service across the store for clients’ wardrobe, family, home, cosmetics, and gifting needs, while supporting fashion education and selling techniques. The role also builds community relationships and represents the Macy’s brand. The associate delivers a high-touch experience with consistent follow-up, anticipates client needs, and helps clients edit and style their wardrobes. They use available technology, product tools, and social media to improve service, access products, and connect clients with merchandise, including luxury products. They develop trusted client relationships, support community connections, and maintain dependable attendance and punctuality. Other duties may be assigned.
Requirements
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
- Ability to stand and walk for prolonged periods.
- Ability to reach, crouch, kneel, and stoop; color vision may be involved.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to frequently lift or move up to 25 pounds.
Nice To Haves
- A minimum of 2–5 years of selling experience in a retail environment is preferred.
Responsibilities
- Provide a high-touch, personal client experience and follow up consistently to confirm satisfaction and offer additional service.
- Assist with personal and family wardrobe, home, cosmetics, and gifting needs.
- Anticipate client needs and proactively reach out about occasions, holidays, and gift suggestions.
- Teach clients how to edit, refine, and style their wardrobes.
- Manage time and productivity effectively and use available technology to improve efficiency.
- Know the features of the Macy’s app and teach clients how to use it; use wish lists to share product preferences.
- Use social media to stay aware of fashion trends and pop culture, and encourage user-generated content through engaging experiences.
- Provide clients with premium access to products and use tools such as search and send, special orders, and online look books to locate and sell merchandise.
- Seek product knowledge and confidently sell luxury products.
- Merchandise Personal Styling offices by expertly mixing products.
- Build trusting relationships with clients and develop community ties, particularly with local charities.
- Promote Macy’s community involvement while creating business opportunities.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
