Retail Merchandising Support Associate, Herald Square - Full Time
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, the Retail Merchandising Support Associate uses knowledge of Macy’s merchandise and services to create exceptional customer experiences. The role supports floor relocations, improves visual merchandise presentation, arranges and maintains displays, and keeps pricing and signage current. Colleagues work in a fast-paced environment and may switch between tasks and shifts based on business needs and availability. Full-time colleagues are typically scheduled for 30 or more hours per week. The associate connects with customers, identifies their needs, recommends products and solutions, and supports completion of sales. They maintain department recovery standards, use store technology to update product and promotional information, and collaborate with colleagues to meet department goals and create a positive, respectful environment. The position requires regular standing and walking, frequent use of computers and handheld electronic equipment, and physical tasks including lifting and moving items up to 50 pounds. No education or experience is required.
Requirements
- No education or experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use electronic devices, point-of-sale technology, and applications.
- Ability to work independently and collaboratively, adapt to changing priorities, and manage multiple tasks.
- Ability to stand or walk for prolonged periods of at least two consecutive hours.
- Ability to frequently use computers and handheld electronic equipment.
- Ability to lift and move items weighing up to 50 pounds.
- Ability to reach, including above eye level, and to stoop, kneel, crouch, and climb ladders.
- Color vision.
Responsibilities
- Greet customers and connect with them in a friendly, genuine way.
- Ask questions to identify customer needs and recommend relevant products, new merchandise, and options that help complete sales.
- Close out customers’ shopping journeys and celebrate their purchases.
- Learn store products, services, loyalty programs, and sales systems; use that knowledge to help customers and suggest additional items.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Use technology to keep product prices, promotions, signage, and product and fixture information accurate in accordance with company guidelines and policies.
- Assist with floor relocations, merchandise presentation, and arranging and maintaining product displays.
- Work with team members to achieve department goals and maintain a positive work environment.
- Help foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
- Keep current with product knowledge, trends, and training through Macy’s educational resources.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
