Seasonal Retail Fulfillment Support Associate, Herald Square
About The Position
As a Fulfillment Colleague, you will support a seamless shopping experience for omni-channel customers by combining sales floor engagement with back-of-house fulfillment. You will select merchandise, pack and ship online orders, and assist with in-store and curbside pickup. You will greet customers, resolve issues professionally, and support sales, customer loyalty, and store operations through attention to detail and teamwork. Daily work includes reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, and assisting customers on the sales floor and during pickups. You will maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and prices, restocking merchandise, and supporting merchandise moves. You will also complete orders and organize the stockroom to support the next day's operations. The role emphasizes hospitality, collaboration, continuous improvement, and achieving sales goals.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders accurately and with care.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
- Support sales goals by acquiring new customers, opening credit accounts, and sharing loyalty program benefits.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Complete orders and prepare the stockroom and team for the next day's operations.
- Collaborate with colleagues and contribute to store results and customer loyalty.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
