Seasonal Holiday Retail Manager - Macy's Herald Square Santaland
About The Position
As Manager, you will oversee daily operations for photo operations at Macy's Herald Square Santaland and implement strategies to drive profitability and efficiency. You will lead, develop, and motivate the local team to achieve personal, professional, and company goals. The role involves promoting a positive and collaborative environment, optimizing staffing and labor, maintaining scheduled operations, and supporting sales and guest service goals. You will coordinate personnel, equipment, inventory, vendors, and the host venue, while partnering with district and regional leadership on operational strategy. You will also analyze sales activity, coach team members, and address customer concerns to support successful operations and guest experiences. The position is seasonal and requires flexibility during peak retail periods, including evenings, weekends, and holidays. The work may involve outdoor conditions and physical activity, including lifting and carrying equipment up to 50 pounds and standing for prolonged periods.
Requirements
- Positive attitude and strong work ethic.
- Ability to work as part of a team and independently, with an understanding of leadership.
- Excellent time-management and problem-solving skills, good judgment, and ability to make independent decisions.
- Ability to process sales transactions and comfort with cash handling.
- Flexibility and willingness to work peak retail hours, including evenings, weekends, and holidays.
- Comfort working outdoors in natural weather conditions.
- Previous supervisory or management experience required.
- Excellent interpersonal and communication skills.
- Strong people-management skills and a passion for developing talent.
- Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods.
Nice To Haves
- Direct industry experience is highly desired.
Responsibilities
- Promote a positive, collaborative environment and uphold company core values and policies.
- Manage schedules, assign duties, and optimize labor to ensure locations are staffed effectively.
- Determine staffing requirements and assist with hiring, onboarding, and training as needed.
- Ensure daily operations are maintained as scheduled.
- Build and reinforce a sales culture, ensure team knowledge and proper cash handling, and maximize sales potential to reach daily and monthly targets.
- Coordinate field personnel and equipment and manage supplies inventory.
- Coach and develop team members to drive revenue, reduce costs, and provide world-class guest service.
- Analyze sales activity and reports to identify trends and opportunities, then implement plans to improve operations.
- Communicate and partner with the District Manager or Regional Manager to align on strategy for designated venues.
- Establish and maintain positive vendor relations with staff at all locations.
- Partner with the host venue to support an efficient operation focused on guest service and profitability.
- Address and resolve customer concerns or service failures to ensure strong guest experiences and recovery.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package including medical, dental, and vision benefits.
- Paid time off (PTO).
- 401(k) matching after one year of employment.
- Free photos for friends and family.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
