Retail Sales Associate, Herald Square - Full Time
About The Position
As a Retail Selling Colleague at Macy’s Herald Square, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, explain products and services, and help customers complete purchases. You build customer trust and loyalty while working toward sales goals, and help keep the sales floor and fitting rooms clean, organized, and inviting. The role includes staying current on sales goals, product arrivals, popular items, trends, and promotions; engaging customers with warm, personal conversations; sharing loyalty program benefits; and collaborating with colleagues to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- No education or experience required.
- Flexible availability for days, evenings, weekends, and holidays.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Comfortably use electronic devices.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Ability to stand or walk for at least two consecutive hours and frequently use computers and handheld electronic equipment.
- Ability to lift and move items weighing up to 30 pounds, and to move, reach, stoop, kneel, crouch, and climb ladders.
- Good product knowledge, communication, sales, interpersonal, collaboration, technology, and continuous-learning skills.
Responsibilities
- Greet and connect with customers in a friendly, genuine manner and help create a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
- Offer customers options and solutions to complete sales, and close out their shopping experience positively.
- Learn store products, services, loyalty programs, sales systems, trends, and promotions to assist customers and suggest products.
- Work toward sales goals and participate in pre-selling and sales-boosting events.
- Maintain selling floor and fitting room recovery standards and keep the shopping space clean, organized, and inviting.
- Execute merchandise presentation, ensure pricing is accurate, and process markdowns accurately and on time.
- Use point-of-sale technology and applications to support selling and fulfill customer orders.
- Collaborate with colleagues and foster an accepting, respectful environment with authentic connections.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
