Xfinity Mobile Retail Service Associate

Comcast • Westminster, CO

3d

About The Position

The Mobile Retail Service Associate supports the store team in delivering a strong customer experience across mobile, operational, and transactional activities. The role acts as a technical and operational resource, helping maintain an efficient store environment and providing customer support for Xfinity Mobile. Associates handle mobile activations, customer education, troubleshooting, and escalations, while assisting with store priorities so customers can confidently use Comcast products and services.

The position also supports on-demand delivery and pickup fulfillment, merchandising and store readiness, customer demonstrations, express transactions, and general operational work when primary mobile tasks are not occurring. Employees are expected to follow Comcast Operating Principles, promote digital options, collaborate with teammates, participate in customer feedback activities, and support an inclusive culture.

Requirements

• High school diploma or GED.
• Relevant work experience of 0–2 years.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach and professional integrity.
• Resilience and self-motivation.
• Teamwork and technical knowledge.
• Workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices to the network while providing customer education.
• Guide customers through tablet setup and connectivity options.
• Activate and pair wearable devices.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot complex device and service issues and manage escalations using advanced tools.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification.
• Activate and configure SIM and eSIM connectivity and perform in-depth device diagnostics.
• Process returns and exchanges in accordance with company policies and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and completing handoffs.
• Identify opportunities to upsell accessories or add-ons during delivery and pickup interactions.
• Provide hands-on device demonstrations during customer check-in.
• Support store resets, maintain merchandising and visual standards, and ensure product placement supports customer experience.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and compliantly.
• Follow Comcast Operating Principles and promote digital options at customer touchpoints.
• Collaborate with teammates, participate in huddles, callbacks, and feedback loops, and support an inclusive culture.
• Drive results and operational excellence and act in the best interests of customers, teammates, communities, and investors.

Benefits

• Eligible employees receive an array of benefits with personalized options, expert guidance, and always-on tools to support physical, financial, and emotional well-being.
• Base pay is $19.31.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED