Xfinity Mobile Retail Service Associate

Comcast • Woodbury, MN

3d

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides support to customers and coworkers, maintains accurate inventory and clean, organized store and back-of-house areas, and helps create an inviting environment that encourages customers to return. The work involves straightforward tasks performed using established procedures.

The associate serves as a resource for company technology, products, and services; keeps sales-floor areas, devices, and accessories clean, accessible, and functioning; welcomes customers and connects them with sales consultants; and assists with inventory receiving, stocking, inspections, and weekly cycle counts. The associate follows store processes, suggests improvements, and adapts professionally to management priorities. The position requires regular, punctual attendance, frequent standing and movement around the store, and the ability to lift and carry boxes weighing up to 25 pounds. Nights, weekends, variable schedules, and overtime may be required.

Requirements

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Ability to lift and carry boxes weighing up to 25 pounds.
• Ability to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills include communication, critical thinking, problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Support the store team in providing a best-in-class customer experience.
• Demonstrate knowledge and enthusiasm for company technology, products, and services, and support the team throughout the store.
• Scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report exceptions to leadership.
• Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate the basics of company technology to new customers.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Assist with receiving inventory and stocking the back of house according to store standards.
• Help conduct the weekly cycle count and identify ways to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store-management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Perform other duties and responsibilities as assigned.
• Support the company’s Operating Principles, customer experience, teamwork, feedback processes, results and growth, inclusion, and ethical conduct.

Benefits

• Comcast offers benefits to eligible employees, with options and support intended to address physical, financial, and emotional needs. Details are available in the company’s compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED