Xfinity Mobile Retail Service Associate

Comcast Resume • Granger, IN

12d

About The Position

Supports the store team in delivering a best-in-class customer experience. Provides customer and team support while maintaining accurate inventory, clean sales and back-of-house areas, and a welcoming store environment. Uses established procedures to complete straightforward tasks and demonstrates enthusiasm and knowledge of company technology, products, and services.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in communication, critical thinking and problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Support customers and the store team in both the front and back of the store, serving as a resource for company technology, products, and services.
• Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report issues to leadership.
• Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate company technology and its basic features to new customers.
• Inspect the back of the store to ensure inventory is clean, secure, and properly placed; assist with receiving and stocking inventory according to store standards.
• Help conduct weekly cycle counts and identify opportunities to improve the store inventory-count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store management priorities and direction while maintaining professionalism and integrity.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Support the company's Operating Principles, customer experience, teamwork, Net Promoter System, results and growth, inclusion, and commitment to customers, investors, and communities.

Benefits

• Comcast offers benefits to eligible employees, with options and resources intended to support physical, financial, and emotional well-being; details are available in the company's compensation and benefits summary.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED