Xfinity Mobile Retail Service Associate

Comcast Resume • Boulder, CO

4d

About The Position

The Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helps maintain a clean and efficient store environment, and provides customer support for mobile products and services. The associate handles mobile activations, customer education, troubleshooting, and escalations while supporting store operations so customers leave confident about their Comcast products and services.

Primary mobile responsibilities include activating new devices and bring-your-own devices, guiding tablet setup and wearable pairing, educating customers about devices and accessories, troubleshooting service or device issues, supporting account security and access recovery, and using tools to manage escalations. The role also assists with transferring customer data, password resets, SIM or eSIM configuration, diagnostics, returns, exchanges, warranty claims, and replacement processes. Associates fulfill on-demand deliveries and pickups, stage orders accurately, and identify opportunities to offer accessories or add-ons.

When primary mobile activities are not occurring or while on the sales floor, the associate may demonstrate devices, support store resets and merchandising, maintain visual standards, inspect and organize inventory areas, facilitate device swaps, and process equipment returns. All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, learn and advocate for Comcast products and tools, collaborate, participate in Net Promoter System activities, drive operational results, support inclusion, and act in the interests of customers, teammates, communities, and investors.

Requirements

• High School Diploma or GED.
• 0–2 years of relevant work experience.
• Communication skills.
• Critical thinking and problem-solving skills.
• Customer-focused approach.
• Professional integrity.
• Resilience.
• Self-motivation.
• Teamwork.
• Technical knowledge.
• Workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices on the network while providing a high-quality customer experience.
• Guide customers through tablet setup and connectivity options and support activation and pairing of wearable devices.
• Educate customers about devices, features, accessories, and add-ons; demonstrate basic device capabilities.
• Troubleshoot and resolve complex device or service issues and manage escalations using advanced tools.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Assist customers with transferring contacts, emails, and media.
• Perform password resets after appropriate credential verification.
• Activate and configure SIM or eSIM connectivity and perform in-depth diagnostics.
• Process returns and exchanges according to company policies and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and handing them off smoothly.
• Identify opportunities to upsell accessories or add-ons.
• Provide hands-on demonstrations of devices and features during customer check-in.
• Support store resets, merchandising, visual standards, and operational readiness.
• Inspect back-of-house areas and ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process equipment returns.
• Follow Comcast Operating Principles, promote digital options, collaborate with teammates, participate in huddles, callbacks, and feedback loops, drive operational excellence, and support a culture of inclusion.

Benefits

• Eligible employees receive benefits intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED